Make sure you're using a computer with high speed internet. Closing out of the program and reentering, or trying to open the player in another browser, also might solve technical issues. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results. If the problem persists, please call us at (647) 247-4782 | Ext. 223

Yes, you may begin and/or reenter a program as many times as you'd like. Just hit "Save and Exit" in any of our programs to return to the spot you left off at a later time and we will automatically send you an email confirming that. To reenter, login and go to "My CPD".

If materials are available for download, they will appear on the "Materials" tab after you click "Launch Seminar" from your connection instructions email. If a PDF provided will not open, install Adobe Reader (free download available at https://get.adobe.com/reader/).

Once you complete your learning requirements by watching/listening to all media files, you will be prompted to complete your program. This may include completing an evaluation and/or exam. If you still do not see your certificate, you may call us at (647) 247-4782 | Ext. 223.

The Credit section of the Registration page lists what states receive which type of credit and how much. You may check on the status of credit as it applies to you by clicking on your particular state (if applicable) for more information.

Attendance/credit certificates can be downloaded and printed directly from the player immediately after completion of a program. Please refer to the bottom section of your completion certificate for more specific instructions on obtaining credit or contact us at (647) 247-4782 | Ext. 223 for additional credit information.

Try to login and then register for your program. If you don't know your login information, you can request it be emailed to you on the login screen. If you're still getting the incorrect price after logging in, please call (647) 247-4782 | Ext. 223.